Privacy Policy

At Saigon Retreat, we are committed to protecting your personal information and ensuring a safe and transparent experience when you use our services or visit our website. This Privacy Policy explains how we collect, use, store, and safeguard your data.

1. Information We Collect

We may collect the following types of information:

  • Personal details such as your name, phone number, email address, and booking information.

  • Service-related information, including appointment history and customer preferences.

  • Technical data such as IP address, browser type, and device information when you visit our website.

2. How We Use Your Information

Your information is used to:

  • Provide and manage your bookings and treatments.

  • Improve service quality and personalize your experience.

  • Send appointment reminders, service updates, and promotional offers (only with your consent).

  • Enhance website performance and user experience.

3. How We Protect Your Information

We implement industry-standard security measures to safeguard your personal data from unauthorized access, disclosure, alteration, or loss. Only authorized staff members may access necessary information to provide services.

4. Sharing Your Information

We do not sell or trade your personal information.
We may share data only with:

  • Trusted partners assisting with booking systems or payment processing.

  • Legal authorities, when required by law.

All third-party partners are required to maintain strict confidentiality.

5. Cookies & Tracking Technology

Our website may use cookies to:

  • Enhance browsing experience

  • Analyze website traffic

  • Remember your preferences

You can disable cookies through your browser settings if preferred.

6. Your Rights

You have the right to:

  • Request access to the personal data we hold about you

  • Request corrections or updates

  • Request deletion of your information

  • Withdraw consent for marketing communications at any time

To exercise these rights, please contact us using the information below.

7. Data Retention

We retain your information only for as long as necessary to provide services or comply with legal obligations.

8. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on our website with an updated revision date.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

Saigon Retreat
Phone: +60.1163.049.690
Email: Saigonretreatkl@gmail.com
Address: Lavile, LG08, Block C , 5, Lorong Peel, Maluri, 55100 Cheras, Wilayah Persekutuan Kuala Lumpur